MIAMI--(BUSINESS WIRE)--
Ryder System, Inc. (NYSE: R), a leader in commercial fleet
management, dedicated
transportation, and supply
chain solutions, today announced that it has been recognized by Loyalty360
for the Company’s customer-centric culture and its cross-functional
customer engagement and insights strategies. Ryder earned the Gold 2017 Loyalty360
Customer Award in the Operational Excellence and the Silver Brand
360-Degree Customer Award. The Company also received the Silver Award in
both the Customer Insights and Customer Experience & Engagement
categories. The awards were presented to Ryder during Loyalty360’s
inaugural Customer Expo in Nashville, Tenn.
TWEET THIS: @RyderSystemInc earns the Gold
Award in Operational Excellence and Silver Awards in Customer Insights,
Brand 360-Degree, and Customer Experience & Engagement categories at the
@Loyalty360 Customer Expo for its customer-centric culture.
“Ryder takes pride in helping businesses provide solid solutions to
their customers as for more than 80 years we have continually advanced
our business to meet their needs in the rapidly changing trucking and
logistics industries,” said Dennis Cooke, President, Global Fleet
Management Solutions for Ryder. “This recognition by Loyalty360 is a
testament to the expertise, customer service, and innovation that Ryder
continues to provide. Over the last 10 years, Ryder completely
transformed its customer service function, and the Company is now able
to not only understand what customers want, but anticipate customer
needs and trends that impact how business is done.”
Ryder has a long history of focusing on excellent customer service where
the Company consistently strives to improve the customer journey.
Earlier this year, Ryder introduced a set of customer experience
principles called “The Great8,” which were shared across the entire
organization and included a listing of best practices to improve and
elevate the Ryder customer experience. Ryder received the Gold 2017 Loyalty360
Customer Award in the Operational Excellence for its “The Great8”
customer-focused initiative. It provides clear guidelines on how to make
it easy for Ryder customers to do business with the Company by
demonstrating a “customer-first” attitude and encouraging an elevated
focus on customer advocacy and accountability in how Ryder executes
against its service promises. Ryder’s “The Great8” helps increase
employee engagement while at the same time, recognizing and celebrating
internal improvements and successes, further driving customer
satisfaction across Ryder.
“Getting customer feedback and insights that are relevant and timely to
the right players at key touch points along their customer journeys
helps Ryder to move the needle in terms of improving customer
experience,” said Samuel Johnson, Ryder Vice President, Customer Loyalty
& Insights. “Collecting feedback and taking action closes the loop with
all customers and it becomes a more holistic approach. Ryder’s ultimate
goal in its efforts is to make it easier for companies to do business
with us.”
Ryder was also recognized by Loyalty360 for its customer
experience strategy which focuses on training throughout the
organization on customer centricity. The Company’s innovative approach
to customer experience and engagement is deployed across multiple
functional areas in the organization. The Company has a holistic
approach to customer engagement with an actionable end-to-end customer
experience that includes, but is not limited to, on-boarding, lifecycle
management, recognition, as well as customer loyalty and retention
strategies.
The Customer Expo focused on all aspects of the customer journey,
including an exploration of crucial audiences both internal and
external. The Expo featured several best-in-class speakers, interactive
discussions, and case studies from multiple world class technology
suppliers. Attendees learned about the latest theories, best practices,
case studies, emerging trends, and strategies that drive measurable
behavioral change and quantifiable results. During the expo, the 2017
Customer Award winners were chosen by the collective voice of expo
attendees, a group consisting of brands across a wide spectrum of
industries. Ryder was selected amongst a field of 100 of the world’s
most recognized brands, representing the cutting edge in customer
insights.
Ryder, founded in 1933, operates behind the scenes, managing critical
transportation and logistics functions for more than 50,000 customers,
representing many of the world’s best-known brands. The Company employs
34,500 people and manages a fleet of 234,100 commercial vehicles.
About Ryder
Ryder is a FORTUNE 500® commercial fleet management, dedicated
transportation, and supply chain solutions company. Ryder’s stock
(NYSE:R) is a component of the Dow Jones Transportation Average and the
S&P MidCap 400® index. Ryder has been named among FORTUNE’s
World’s Most Admired Companies, and has been recognized for its
industry-leading practices in third-party logistics,
environmentally-friendly fleet and supply chain solutions, and
world-class safety and security programs. The Company is a proud member
of the American Red Cross Disaster Responder Program, supporting
national and local disaster preparedness and response efforts. For more
information, visit www.ryder.com,
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Note Regarding Forward-Looking Statements: Certain statements and
information included in this news release are "forward-looking
statements" within the meaning of the Federal Private Securities
Litigation Reform Act of 1995. These forward-looking statements are
based on our current plans and expectations and are subject to risks,
uncertainties and assumptions. Accordingly, these forward-looking
statements should be evaluated with consideration given to the many
risks and uncertainties that could cause actual results and events to
differ materially from those in the forward-looking statements including
those risks set forth in our periodic filings with the Securities and
Exchange Commission. New risks emerge from time to time. It is not
possible for management to predict all such risk factors or to assess
the impact of such risks on our business. Accordingly, we undertake no
obligation to publicly update or revise any forward-looking statements,
whether as a result of new information, future events, or otherwise.
View source version on businesswire.com: http://www.businesswire.com/news/home/20171213005160/en/
Source: Ryder System, Inc.